Refund and Return Policy

At LOTUSSWAY LLC, we are committed to your satisfaction with our premium stationery products. If your purchase doesn’t meet your expectations, our straightforward refund and return policy ensures a hassle-free resolution. Please review the details below to understand your options.

Return Eligibility

We accept returns for unused and undamaged products within 30 days of delivery. To be eligible for a return:

  • The item must be in its original packaging and condition, with no signs of use or damage.
  • You must provide proof of purchase (order number or confirmation email).
  • Personalized or custom-made products are non-returnable unless defective.

How to Initiate a Return

  1. Contact Us: Email us at lotusswayllc@gmail.com or call +84 795 782 991 within 30 days of delivery to request a return. Provide your order number and reason for the return.
  2. Receive Instructions: Our team will provide a return shipping address and instructions. Returns must be shipped to 30 N Gould St #52523, Sheridan, WY, 82801, USA, unless otherwise specified.
  3. Ship the Item: Package the item securely and include a copy of your order confirmation. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
  4. Inspection: Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

Refund Process

  • Approved Refunds: If your return is approved, we’ll process a refund to your original payment method via Stripe within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–10 days for the refund to appear in your account.
  • Shipping Costs: Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect product, contact us immediately. We’ll cover return shipping costs and provide a full refund or replacement.

Non-Returnable Items

The following items cannot be returned unless defective:

  • Custom or personalized products.
  • Items marked as “final sale” on our website.
  • Products that have been used, altered, or damaged after delivery.

International Returns

For international orders, the return process is the same, but customers are responsible for return shipping costs and any applicable customs fees. Please ensure the package is marked as a “return” to avoid additional duties.

Questions?

If you have any questions about our refund and return policy, please reach out to us at lotusswayllc@gmail.com or +84 795 782 991. Our team is here to ensure your shopping experience with LOTUSSWAY LLC is exceptional.

Shop confidently, knowing we stand behind the quality of our stationery products!