Asked Questions (FAQ)
Welcome to the LOTUSSWAY LLC FAQ page. Here, we’ve compiled answers to the most common questions about our premium stationery products, ordering process, shipping, payments, and more. If you don’t find the information you need, feel free to reach out to us at lotusswayllc@gmail.com or +84 795 782 991.
General Questions
Q: What is LOTUSSWAY LLC?
A: LOTUSSWAY LLC is a Wyoming-based company specializing in high-quality, creatively designed stationery products, including notebooks, pens, planners, and more. We serve customers across the USA and internationally via our website, https://lotussway.shop.
Q: Where are you located?
A: Our headquarters is at 30 N Gould St #52523, Sheridan, WY, 82801, USA.
Ordering
Q: How do I place an order?
A: Visit https://lotussway.shop, browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Contact us at lotusswayllc@gmail.com with your order number for assistance.
Shipping
Q: Where do you ship?
A: We ship to all 50 states in the USA and internationally. Check our Shipping Policy for details on rates and delivery times.
Q: How long does shipping take?
A: Domestic (USA) orders typically take 3–7 business days. International orders may take 7–21 business days, depending on the destination and customs processing.
Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, Apple Pay, and Google Pay via our secure Stripe payment system. See our Payment Methods page for more details.
Q: Is it safe to pay on your website?
A: Yes, we use Stripe, a highly secure payment platform with advanced encryption to protect your information.
Returns & Refunds
Q: What is your return policy?
A: We offer returns within 30 days of delivery for unused, undamaged products. Refunds are processed quickly via Stripe. See our Refund and Return Policy for full details.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 3–5 business days after we receive the returned item.
Product Questions
Q: Are your products eco-friendly?
A: We strive to use sustainable materials wherever possible. Check individual product descriptions on our website for specific details.
Q: Do you offer bulk discounts?
A: Yes, we offer discounts for bulk orders. Contact us at lotusswayllc@gmail.com for a custom quote.
Still Have Questions?
If you need further assistance, don’t hesitate to contact our customer support team at lotusswayllc@gmail.com or +84 795 782 991. We’re here to ensure your experience with LOTUSSWAY LLC is exceptional!