Privacy Policy

At LOTUSSWAY LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://lotussway.shop or interact with our services. By using our website, you consent to the practices described below.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details (processed securely via Stripe) when you place an order.
  • Non-Personal Information: Browser type, IP address, device information, and website usage data collected via cookies and analytics tools.
  • Voluntary Information: Feedback, reviews, or inquiries submitted via email (lotusswayllc@gmail.com) or phone (+84 795 782 991).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and payment processing.
  • Communicate with you about your order, promotions, or customer service inquiries.
  • Improve our website, products, and services through analytics and feedback.
  • Send marketing emails (only with your consent; you may unsubscribe at any time).
  • Comply with legal obligations or resolve disputes.

3. How We Protect Your Information

  • We use Stripe for secure payment processing, which complies with PCI DSS standards. We do not store your payment details on our servers.
  • Our website uses SSL encryption to protect data transmitted between your device and our servers.
  • Access to your personal information is restricted to authorized personnel only.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Trusted third parties (e.g., shipping carriers, Stripe) to fulfill orders or provide services.
  • Legal Authorities: If required by law or to protect our rights and safety.

5. Cookies and Tracking

  • We use cookies to enhance your browsing experience, track website usage, and personalize content.
  • You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information by contacting us at lotusswayllc@gmail.com.
  • Opt out of marketing communications by clicking “unsubscribe” in our emails.
  • Request information about how your data is used.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing information.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors. If you believe we have such data, contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be communicated via email or website notices.

10. Contact Us

For questions about this Privacy Policy, contact:

  • Email: lotusswayllc@gmail.com
  • Phone: +84 795 782 991
  • Address: 30 N Gould St #52523, Sheridan, WY, 82801, USA

Thank you for trusting LOTUSSWAY LLC with your information. We are dedicated to keeping your data safe while delivering exceptional stationery products.