Shipping Policy

At LOTUSSWAY LLC, we are committed to delivering your premium stationery products promptly and securely, whether you’re in the USA or anywhere else in the world. Below is our Shipping Policy, outlining rates, delivery times, and important details to ensure a smooth experience.

Shipping Destinations

We proudly ship to:

  • All 50 states in the United States.
  • International destinations worldwide, subject to customs regulations and carrier availability.

Shipping Rates

  • Domestic (USA): Rates start at $5.99 for standard shipping. Free shipping is available on orders over $50 (before taxes).
  • International: Rates vary by destination and order weight, starting at $12.99. Exact costs will be calculated at checkout.
  • All shipping costs are displayed before you complete your purchase.

Delivery Times

  • Domestic (USA):
    • Standard Shipping: 3–7 business days.
    • Expedited Shipping: 1–3 business days (additional fees apply).
  • International:
    • Standard Shipping: 7–21 business days, depending on the destination and customs processing.
    • Delivery times may vary due to customs clearance or unforeseen delays.
  • Processing Time: Orders are typically processed within 1–2 business days. You’ll receive a tracking number once your order ships.

Order Tracking

Once your order is shipped, we’ll email you a tracking number to monitor your package’s progress. For international orders, tracking may be limited in some regions.

Customs and Duties

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • LOTUSSWAY LLC is not responsible for delays caused by customs processing.

Shipping Address

  • Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect addresses.
  • We cannot redirect packages once they are shipped. Contact us at lotusswayllc@gmail.com within 24 hours of placing your order to update your address.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, contact us at lotusswayllc@gmail.com with your order number. We’ll work with the carrier to resolve the issue or provide a replacement/refund.
  • Damaged Packages: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund. See our Refund and Return Policy for details.

Contact Us

For shipping-related questions, reach out to:

  • Email: lotusswayllc@gmail.com
  • Phone: +84 795 782 991
  • Address: 30 N Gould St #52523, Sheridan, WY, 82801, USA

Thank you for shopping with LOTUSSWAY LLC. We can’t wait for you to enjoy your new stationery!